Culture & Philosophy
In support of our core values, the success of our company is based upon an unswerving commitment and dedication to four essential business principles.
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The basis of our fundamental business strategy has always been to provide unparalleled service and support which continuously and consistently exceed the expectations of customers. By adhering to this philosophy, our customers become partners. Many of our long-term client relationships, some of which exceed thirty years, prove the truth and value of this principle.
Service quality is never taken for granted at Whelan Security; and we understand that no two customers are alike. We fully comprehend the unique requirements and expectations of each individual client and pledge to at least meet if not exceed those expectations.
Providing quality service demands hard work and constant attention. Remembering and practicing this principle help us adapt to our clients’ every changing needs and escalating expectations of service in an increasingly competitive industry.
The foundation of any successful company in the service industry is its employee population. Our employees at Whelan Security are our greatest asset – the cornerstone of our success. In addition to recognizing our employees as our most valuable asset, we understand the importance of each individual in the success of the entire organization. We treat every employee with dignity and respect; and we provide an atmosphere within the organization that promotes and values employee satisfaction.
The resulting proof of our approach of embracing our people can be seen in our annual employee retention rates well above industry averages, semi-annual employee satisfaction scores, and the fact that our industry-leading quality measurement scorecard, the Truth Report, allows for grading UP the line from front-line employee to management.
We consider ourselves extremely fortunate to continually attract such high caliber employees with such strong integrity, work ethics, and high ethical and moral standards.
Whether our clients are looking for a tried and true solid security program or a world-class model, a generic service or one that is geared to a unique facility type, Whelan Security has a program to fit the requirements, including the Heritage and Warranty service delivery programs, as well as numerous vertical market specialty programs.
An enduring philosophical consistency has been the hallmark of Whelan Security for more than half a century. Evidence of our success in remaining true to our original heritage in an age of corporate scandal and the pursuit of short term profits can be found in the simple fact that we are still owned by the same family that started the company over a half century ago. With that leadership consistency, we have never wavered from our original vision of integrity and honest business practices – a philosophy that has helped us to grow to become ranked within the top half of one percent of all security companies in the United States.
