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Leveraging technological advances to increase efficiencies is a hallmark of successful businesses. At Whelan, we utilize technology to create efficiencies and ensure accuracy. Our commitment to technology allows us to efficiently streamline our processes and service delivery model.
Our technology resources include the following:
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Recruiting, applicant tracking, assessment, pre-employment background screening, and on-boarding are processed through our Talent Management System. The system sources candidate capabilities via a series of pre-qualification questions, tracks applicant flow and hiring trends, and documents and reports EEOC data and Affirmative Action requirements. Through the use of the automated Talent Management System, Whelan can quickly locate the best available and most qualified candidates for your site.
Whelan has developed an interactive learning management system which integrates with TAPS to automate and track the training progression of every employee. Whelan employees can log into the e-Learning Academy to access and enroll in a wide range of training and professional development modules.
The e-Hub Client and Employee Portal provides an automated mechanism by which all of our front-line employees and clients can obtain information in a timely and efficient manner. Employees can view and print pay stubs, modify personal data and obtain safety alerts and other mass communications. Clients can access account information, print invoices, view payment history and review scheduling reports.
At Whelan, we utilize T.A.P.S., an automated payroll, billing and scheduling system. This automated management system integrates scheduling, payroll, and client billing services. The system ensures you that your shifts are staffed with qualified personnel; that our officers are paid correctly; and that we generate clear, concise, and accurate invoices.
This system is web-based – and real time. Managers can revise schedules as needed; and the compliance modules capture and track training qualifications. This system allows managers to verify the availability of qualified personnel to accommodate scheduling changes; and it eliminates scheduling inefficiencies.
PostAlert is an automated, interactive tele-monitoring dispatch system that ensures officers safety and consistent post coverage. With PostAlert, officers call a toll-free number at the beginning of their shift and at periodic intervals while on post. The system verifies the call and that the appropriate qualified security officer is working. In the event of tardiness, absence, or a missed call, the system immediately notifies Field Supervision and Account Management so that we are always proactively responding to situations.
Through our Strategic Technology Alliances, Whelan provides a myriad of technology tools to our security officers and security managers on the same robust and virtual WhelanVIEW platform. This platform allows our officers to capture and report critical information from the field, while supervisors can track their exact locations. In turn, this presents you with an extraordinary "view" into your security operations. Being alerted electronically of incidents and events in the field within seconds of their occurrence gives you the distinct advantage of being able to mitigate security issues in a timely and efficient manner. The primary benefit of WhelanVIEW is the scalability to customize the platform to meet the specific needs of each client.
At Whelan, we have a national communication center at our corporate headquarters. This center tracks and records contract compliance through TAPS and PostAlert. This team is available to coordinate emergency response, twenty-four hours per day, seven days per week.
