"My thanks to you and your staff (Chicago, IL)…Well done!"

Dear Pat & Carlos

Attached is a copy of an Incident Report regarding a security incident (involving a suspicious vehicle) at the John Hancock Center on Saturday, September 10. With the table top exercises we completed Saturday morning fresh in my mind, I am pleased to inform you that the procedures Whelan followed on Saturday evening were right on the money.

Well done! My thanks to you and your staff for preparing and then executing the plan…

Tom Kienzle