The cornerstone of our commitment to quality assurance is our industry leading and proprietary performance measurement tool, The Truth Report. Drawn from the best practices of technology and engineering firms combined with our own internal productivity experts, Whelan has developed and designed this report with the specific intent of capturing measurable performance data in order to assess real service delivery.
Unlike other performance scorecards and processes, where subjectivity and opinion allow for negative results to be covered up, The Truth Report provides our customers an analysis of 10 objective service areas supported by real quantifiable data that simply does not allow for any component of our delivery system to be hidden. As a customer should expect, all positive AND negative results are documented and reported in our relentless effort to offer The Value of Performance.
Whether utilizing The Truth Report as a measure of our performance, as the basis of a performance-based contract, or simply to measure return on investment, the objective is to strive for quality assurance and continuous improvement while maintaining complete transparency in our contracts.